Shipping and Exchange Information

Shipping and exchange information

Do you ship internationally?

Yes, we ship these orders via USPS (United States Postal Service). Orders sent to addresses outside the continental United States are charged higher shipping costs, but we are happy to work with you to ship your new Best Ever Custom Saddle Pad out of the United States.

I think I got the wrong size pad. Can I exchange it?

If you purchased a saddle pad that is the wrong size for your horse, we would be more than happy to exchange your unused pad for an item of equal or lesser value. You can also use our pad consultation to determine which size pad is best for your horse before you order a saddle pad. To determine the best size, measure the length of your saddle and add 2 to 3 inches to that length. We are here to answer any questions you may have about fitting your horse to the correct pad.

What is the return policy for Best Ever Saddle Pads?

Customers, with receipt, have 90 days to return items for a full refund minus shipping costs. We do not issue refunds on customized logos or brand names, therefore, make sure you have the correct information submitted before ordering. Customers with no receipt may exchange unused items for other merchandise of equal or lesser value.

I want to return my pad. How can I do this?

You can mail your pad back to Best Ever Custom Saddle Pads with an invoice or note explaining your reasons for return, or email us before shipping your pad to us to confirm the return.

Please mail returns to:
Best Ever Pads
2445 Paradise Lane
Los Osos, CA 93402