Have questions? (805-528-8009)

Frequently Asked Questions

Buying a Best Ever Pad Saddle

Do you offer personal saddle pad fitting and assistance with fitting?

At Best Ever Custom Saddle Pads, we are committed to getting you and your horse the correct-fitting saddle pad. To help you accomplish this, we have a Saddle Pad Fitting Guide for your convenience on our website or you can send us side pictures of your horse saddled AND unsaddled for a free saddle pad consultation to 805-234-5836 (text) or info@besteverpads.com (email).

Do your saddle pads come with guarantees?

We want you to be completely satisfied with your purchase at Best Ever Custom Saddle Pads. Customers, with receipt, have 30 days to return items for a full refund minus shipping costs. We do not issue refunds on customized logos or brand names, therefore, make sure you have the correct information submitted before ordering. Customers with no receipt may exchange unused items for other merchandise of equal or lesser value.

Is your pad not fitting your horse? Customers, with receipt, have 90 days to return their used pad for another pad collection of equal or lesser value. If you are not sure on the fit please take advantage of our free saddle pad consultation, where we help you decide on the best fit for you and your horse. Send side pictures of your horse saddled AND unsaddled to 805-234-5836 (text) or info@besteverpads.com

How long will my new saddle pad last?

Our 100% Wool pads are excellent at absorbing moisture and wicking it away to assist in heat removal. Wool pads offer the greatest compression protection. The denser the pad the less it will compress under pressure. Over time however, it is natural for your saddle pad to wear down and for the wool to compress. Since wool is a natural material, it is normal for it to compress as you ride over time where the pressure points from your saddle and seat are, as well as where your stirrups, girth, and other straps rub on the wear leathers. Longevity of the pad will depend on how well you treat your tack and how much you use it. We have had clients use their pads for 10+ years. On average though 5 years or 2000 hours, which is the equivalent of riding 1 hour everyday for five years. However, for your “money winning-good” horse that you compete with we recommend a new pad every year to ensure maximum comfort.

How do I decide which saddle pad to buy?

The saddle pad you purchase depends on your discipline, the size of your saddle/horse, and your horse’s back shape. Here at Best Ever Custom Saddle Pads, we offer many different pad options to fit you and your horse’s needs. We offer our OG, Kush, and CEO collections in a variety of sizes and thicknesses with options to line the saddle pad with fleece or neoprene, as well as options to build the pad up to protect high withered horses or aging horses.

Can I buy my pad directly from the manufacturer or do I have to purchase it through a dealer?

You can purchase a pad directly from Best Ever Custom Saddle Pads by going to our website and using our “Build Your Pad” Feature to completely customize your new saddle pad to your exact vision! We are more than happy to assist you over the phone if you are unsure of your needs or are having site troubles. You can also purchase your pad online or at a trade show from us or one of our many dealers.

What are the dimensions of your pads?

We offer our saddle pads in 25×25 Pony, 28×28 Small Barrel, 30×30 Standard, and 32×32 Large Roper sizes. If you need further customization, please feel free to email or call us, and we would be happy to work with you to develop a pad that fits your needs. We do offer custom sizes by request in our OG or Kush Collection.

Do you ship internationally?

Yes, we ship these orders via USPS (United States Postal Service). Orders sent to addresses outside the continental United States are charged higher shipping costs, but we are happy to work with you to ship your new Best Ever Custom Saddle Pad out of the United States.

How long does a custom saddle pad take?

Orders with simple leathers or custom embroidery take about 1-2 weeks

Orders with buck stitch or fringe take about 2-3 weeks

Orders for awards with 7+ pads take about 4-6 weeks

Orders with Custom Hand Tooling or Desert Rose Equine Leathers take about 10-12 weeks

Guarantees and Returns

There appears to be hay or stuff in my pad. What is this?

On the OG Wool since it’s needle punched. This is from the natural fibers and plant material that was in the wool of the sheep when it was sheared, as it does not go through a harsh chemical cleaning process before it is made into our custom saddle pads. If that’s bothersome our Kush Wool is washed pressed and will not have this.

What is the return policy for Best Ever Saddle Pads?

Customers, with receipt, have 30 days to return items for a full refund minus shipping costs. We do not issue refunds on customized logos or brand names, therefore, make sure you have the correct information submitted before ordering. Customers with no receipt may exchange unused items for other merchandise of equal or lesser value.

Is your pad not fitting your horse? Customers, with receipt, have 90 days to return their used pad for another pad collection of equal or lesser value. If you are not sure on the fit please take advantage of our pad consultation, where we help you decide on the best fit for you and your horse.

I think I got the wrong size pad. Can I exchange it?

If you purchased a saddle pad that is the wrong size for your horse, we would be more than happy to exchange your unused pad for an item of equal or lesser value. You can also use our pad consultation to determine which size pad is best for your horse before you order a saddle pad. To determine the best size measure the length of your saddle and add 2 to 3 inches to that length. We are here to answer any questions you may have about fitting your horse to the correct pad.

I want to return my pad. How can I do this?

You can mail your pad back to Best Ever Custom Saddle Pads with an invoice or note explaining your reasons for return, or email us before shipping your pad to us to confirm the return.

Please mail returns to:
Best Ever Pads
2445 Paradise Lane
Los Osos, CA 93402

Problems and Solutions

There appears to be hay or stuff in my pad. What is this?

On the OG Wool since it’s needle punched. This is from the natural fibers and plant material that was in the wool of the sheep when it was sheared, as it does not go through a harsh chemical cleaning process before it is made into our custom saddle pads. If that’s bothersome our Kush Wool is washed pressed and will not have this.

My pad slides under my saddle. How can I fix this?

If your pad is sliding out from under your saddle, typically it means that your saddle does not fit correctly, or that you are saddling too far forward on the horse’s withers OR too far back. If you do not believe you are making these errors, feel free to call us at (805) 528-8009 or email us at info@besteverpads.com, as you may need a CEO collection pad with a foam cell buildup to combat high withers or other fit issues.

My horse has pockets behind his withers OR my horse is sway backed. Are there saddle pads that will help solve my saddle fit problems?

Here at Best Ever Saddle Pads, we have several customization options for horses with high withers, sway backs, or pockets behind their withers. Visit our Saddle Pad Fitting Guide on our website to read which saddle pads will help fit your horse’s specialized needs and ensure a more comfortable and healthy working horse. You can also send us side pictures of your horse saddled AND unsaddled for a free saddle pad consultation. 805-234-5836 (text) or info@besteverpads.com (email)

I have a really short-backed horse and my pad is rubbing on his hips. Is this a problem?

You should consider a smaller size saddle pad. Best Ever Custom Saddle pads are flexible and soft, and shouldn’t interfere with your horse’s comfort.

My horse seems to be getting rub marks over his loins after his winter coat set on. Is this a problem?

If you notice that your horse is getting rub marks over his loins when his winter coat sets on, you should not be concerned, as it does not mean that your pad is rubbing a sore. When a horse grows their winter coat, the longer hair is older and more brittle than its short summer coat, and it is easier for the longer hair to get caught in the wool fibers of the pad and break off. You should only be concerned if you palpate the area and your horse is sore. Baby powder can be used under the pressure points of the saddle and pad to lubricate the hair shaft and prevent breakage.

My saddle comes right to the edge of my pad in the back. Is this a problem?

If your saddle comes right to the edge of your pad in the back behind the seat, it is not a concern UNLESS the saddle is rubbing on the horse’s hide. As long as you can position the pad correctly under the saddle, and the pad is keeping the saddle from touching the hide, it should not be a concern that the saddle and skirt are the same length. If you are still concerned that your pad is possibly the wrong size for your saddle, you can consult our fit guide or contact us with any questions.

I have a saddle that has an 18 inch seat. Do you make a pad bigger than 32?

Our 32×32 Large is the biggest pad we make available online, BUT if you are in need of a larger saddle pad or custom sized saddle pad, please contact us and we would be happy to work with you to build a custom size that fits your needs. We do offer custom cuts for our OG and Kush Collection by request.

Despite everything on your website, I’m still having problems. Can you help me?

If you are having any trouble with our website, be it ordering or just general questions about our products or customization, we are always here to help you! You can send us an email at info@besteverpads.com, or call us at (805) 528-8009 and we will do our Best Ever to help you.

Cleaning and Saddle Pad Care

How do I clean my saddle pad?

To prevent hair and dirt buildup on the underside of the saddle pad after riding and heavy use, you can use a rubber curry comb to gently brush the underside of the saddle pad in circular motions. You can then brush the hair and dirt off gently with a soft dandy brush. If necessary you can use a vacuum to remove loosened debris. If you need to wash the pad hold it by the wither hole and spray it with water from the inside to the outer edges in all directions (rotate the pad as you rinse). To dry, lay naturally over a saddle rack or fence in the sun.